Box Office Hours
Our box office is open for ticketing support and in-person purchases four days a week.
- Tuesday 12:00 PM – 6:00 PM
- Wednesday 12:00 PM – 5:00 PM
- Thursday 12:00 PM – 6:00 PM
- Friday 12:00 PM – 5:00 PM
If your tickets are at Will Call, our Box Office will be open 1 hour before the performance start time, unless advertise otherwise. Our Box Office is located within The Maryland Theatre, to the left of the lobby.
Box Office Staff
If you wish to speak to our staff directly, please call 301-790-2000 or you can e-mail our Box Office Administrator, Jenna Miller. Our Box Office is open Tuesday-Fridays, and 1 hour before performances for Will Call. If you contact our Box Office Staff outside of these hours, we strive to respond as quickly as possible, so please e-mail us or leave a message when you call.
- Purchase By Phone 301-790-2000. Call During Box Office Hours to Speak to our Venue Staff to purchase tickets!
- In person, our venue is open for in person ticket purchases during Box Office Hours and 1 Hour Prior to Events unless the Show/Event is Sold Out.
- Online at mdtheatre.org which will re-direct you to Ticketmaster's website. Note online sales may be limited to a specific number of seats. If you need seats for 8 people or more, please call our Box Office.
The Maryland Theatre Box Office and ticketmaster.com
is the only official outlet for ticket purchases to events at our venue. You may also purchase tickets by visiting or calling our Hagerstown, MD local box office at (301) 790-2000. If you purchase tickets from an unauthorized agent you risk purchasing counterfeit tickets.
Effective, October 2022, the two ticket delivery methods are available through our Box Office are, SafeTix Mobile Entry and Printed Tickets directly from our Box Office or RFD Tickets from Ticketmaster. Screen shots of Ticket Barcodes or QR Codes will not get you into events!
Please be sure you select a method that is convenient for you to obtain your tickets. Processing and handling fees vary on customer selections and are non-refundable. Please be sure to store your Ticketmaster log-in & password information safely for future use as it may be required on the day of show for mobile entry.
A $35.00 service charge will be charged for each returned check in addition to applicable bank fees.
Seating layouts differ by performance or event at The Maryland Theatre. Some shows or events may be GA or, General Admission. Patrons will purchase tickets in advance to guarantee access to the event, but will not be assigned a seat. For General Admission Events, Patrons will have the opportunity to select their seats in person at the event. Often for GA events, the door will open 1 hour to 30 minutes prior to the event start time, to allow ample time for patrons to select a seat. Note, General Admission Tickets may have a section, row, or seat number listed on the physical ticket this is simply to track the number of tickets sold.
Another seating option offered at our Theatre is Reserved Seating. This allows patrons to select their exact seats for the performance or event at the time of purchase. Reserved Seating is assigned by section, row, and seat number. You must remain in the seat allocated to you throughout the event. Upon arrival, The Maryland Theatre ushers and staff will assist patrons in finding their reserved seats. The Maryland Theatre sections are box seats, orchestra (main level), balcony, and Suite. Please note, box seats and balcony seats are only accessible by staircase and do not have accessible seating. For more information on accessible seating options please call us directly at 301-790-2000
Seating layouts may be determined by the promoter, venue, or current government and safety guidelines.
Whether you are a motorcoach group, celebrating with a group of friends, planning an immersive group experience for students, The Maryland Theatre is an ideal destination for groups.
For groups of 8 more people, please contact our Box Office directly by phone at 301-730-2000. Our Box Office staff will provide detail on group discounts (if available), best available seating, pre-order concessions, and private hospitality options.
Our Box Office is happy to coordinate with groups to provide invoices for corporate payments as well as passcode opportunities to allow groups to reserve tickets in a specific section, and have individuals call-in to pay.
Child Ticketing & Lap Children Policy
Children & infants are welcome at The Maryland Theatre. Please be advised that due to fire code The Theatre cannot provide storage space for strollers, infant seats, or other equipment.
If the accompanying adult would like the child to have their own seat, then they must purchase a ticket. The Maryland Theatre provides complimentary boosters for children who have their own seat.
The Theatre does not place an age limit on lap children. The Maryland Theatre permits one child per adult's lap free of charge, no tickets are required. Any additional children are required to have tickets for their seats. It is the Theatre policy to leave the decision to have a lap child up to the discretion of the parent/guardian with the child unless the show listing details otherwise. Occasionally, performances and events require all persons attending to purchase a ticket.
Proud Vet Tix Partner
The Maryland Theatre is proud to partner with Vet Tix. Vet Tix provides tickets to all branches of currently-serving Military and Veterans, including immediate families of troops. Ticket availability is dependent on the show and is available on either a first-come basis or a lottery.
The Maryland Theatre offers reserved seating for Vet-Tix, all seats are standard theatre seats. If you or a member of your party needs ADA seating (Wheelchairs, Sight/Hearing Impaired or Limited Mobility) please contact our Box Office Directly at 301-790-2000.
As a historic venue, ADA seating is available on our Orchestra Level though it is extremely limited. Note, that all seats in the Balcony Sections (BAL100, BAL200, BAL300) are only accessible by stairs. Balcony seating is not recommended for patrons who have issues with stairs or who use mobility assistance such as a walker or cane. For more information on Accessibility at The Maryland Theatre visit https://www.mdtheatre.org/accessibility
For more information on Vet Tix please visit Vettix.org
The View Experience
For select performances and events, The Maryland Theatre may offer a ticket add-on for an exclusive pre-performance event in The View Studio.
Third-Party Ticket Sellers & Resales
Please be sure you are on our correct website before purchasing tickets for performances at The Maryland Theatre. Ticketmaster.com is the only official outlet for ticket purchases to events at The Maryland Theatre. If you purchase tickets from an unauthorized agent you risk purchasing counterfeit or invalid tickets.
The Maryland Theatre is not responsible for tickets purchased through unauthorized third parties and unfortunately, we are unable to honor these tickets.
Additionally, our Box Office cannot resolve any issues with tickets (purchased from third parties) such as invalid barcodes or lost tickets if your tickets have been purchased from a third party.
Upon arrival have your tickets out and ready to be scanned by our ushers to ensure a contactless admission. If you have mobile entry
tickets, please note our ushers will not physically touch your cellphone.
Please have your cellphone screen brightness on the highest setting and your tickets ready to be scanned in the Ticketmaster App
or on your phone’s mobile ticket wallet.
Most pre-sales and ticket discounts are available online only at www.mdtheatre.org. Patrons should opt into The Maryland Theatre's email list here: http://www.mdtheatre.org/mailing-list.php to receive the latest information on the upcoming show, ticket deals, and pre-sale passwords.
Replacement of Tickets
If your tickets have been lost, damaged, or stolen, and you have purchased your tickets via the local box office, please call (301) 790-2000 for assistance before the performance. Fees may be associated with ticket reprinting.
If your tickets have been lost, damaged, or stolen, and you have purchased your tickets via Ticketmaster, please call 1-800-653-8000 for assistance before the performance. Fees may be associated with ticket reprinting.
Cancellations or Rescheduled Performances
Ticket holders should check the show listing on our website mdtheatre.org for the latest information. Your tickets are transferable and will be valid in the same form you have them in currently for the new date & showtime.
Options if you are unable to attend the new date:
Share your tickets with a friend or family member
Re-sell them online at Ticketmaster.com or otherwise or
Consider the ticket value a donation to the performance entity
Exchanges and Refunds
All ticket sales are final. No refunds or exchanges will be given under any circumstances unless an event is canceled or rescheduled.
Internet, processing, and mailing fees are not refundable under any circumstances. The Maryland Theatre does not rate performer content or offer judgment about the suitability of performance, although our Board of Directors and staff make every effort to select a wide variety of quality entertainment, educational and cultural offerings.
TheMaryland Theatre will post notices, as provided by the artist, when a performance may not be suitable for all age groups. While we appreciate receiving comments and feedback from audience members, performer content and opinion of quality are not a reason for a ticket exchange or refund.